Shenzhen Zhihuo Technology Co., Ltd. was established on August 4, 2015. We are a senior R&D and manufacturing supplier of all-in-one computers. The company has long been committed to the development and manufacturing of all-in-one computers, with a length of 1000m ² The factory has two manual assembly production lines and one automated assembly production line. The product design is innovative and the price is highly competitive. I have many years of experience in exporting overseas. The domestic sales industry is far ahead, providing stable sources of goods for government enterprises, educational institutions, real estate intermediaries, and other institutions for a long time. Serving numerous new and old customers with the business philosophy of "integrity-based, quality driven". We adhere to the principle of survival through quality, development through reputation, and efficiency through management, and serve our new and old customers with a spirit of dedication that is pragmatic, enterprising, innovative, united, and dedicated.

   2023

    We're on our way~

   2022

    The company continues to expand its production scale and continuously invest in innovation, focusing

    on high-quality goods and gaining a good reputation in the industry. At the same time, it has also gained

    the favor of domestic and foreign customers.

   2019

    Continue to expand the scale, relocate a 1500 square meter factory building, and invest in our own private

    model products, develop new products across the entire range, and improve thecompany's processes.

   2018

    Adjust the target strategy, abandon low-quality materials and products, and firmly pursue the quality line goal

   2016

    The company is expanding its scale for the first time, increasing investment in products and personnel

   2015

    The company was initially established and in the early stages of entrepreneurship, there was only a small team

    of a few people, starting with three products

Customer Service Overview

Since its establishment, Zhihuo Company has adhered to the business philosophy of "integrity, quality, and sharing". Therefore, it has invested a lot of energy in continuously improving the internal management of the enterprise and improving the quality of product development. Through the efforts of all employees of Zhihuo Company and the characteristics of the company, a complete R&D quality management system and pre-sales, in sales, and after-sales service system have been established.

Zhihuo Company adheres to the principle of "customer satisfaction is our pursuit" and provides customers with long-term high-quality services. The cooperation with customers is a long-term, partnership style cooperation, and the success of customers is the success of Hailan. "He" will be the purpose of Zhihuo Company to provide long-term technical support services.

Customer service system

Technical support capability

Zhihuo Company is an enterprise that integrates research and development, production, and sales. The technical personnel for customer service are all backbone personnel selected from research and development. They are skilled, familiar with the business, and experienced professionals. We have sufficient strength to provide professional services to customers. Based on the characteristics of the customers themselves, Zhihuo Company will rely on its own service team to be fully responsible for the pre-sales, during sales, and after-sales service of the products, so as to timely and effectively handle problems that arise on the client side and ensure the safe and stable operation of the products. At the same time, we can provide pre production training and on-site guidance services, and respond to customer needs in a timely manner and implement them.

Lmmediate service response

To ensure that customers can receive timely and effective services, Zhihuo Company provides a service hotline. According to the actual situation, we can provide engineers to the site to work with the customer's technical personnel to handle various emergency situations. Both parties can make full use of the above means to maintain efficient interaction and communication with F of Zhihuo Company, jointly explore the problems that arise during the use of the product and the changes in new requirements, and solve them.

Service content

Zhihuo Technology's customer service department provides the following services:

1. Provide prenatal training;

2. Provide on-site guidance and technical support;

3. Provide guidance on correct usage and maintenance techniques;

4. Provide spare parts and accessories;

5. Can regularly repair products for customers;

6. Provide customers with necessary information on product usage and improvement, as well as more technical exchanges;

7. Understand user feedback, accept customer complaints, and provide information for taking measures;